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I used to get quality products from this company in the 80s and 90s. The last 2 orders I got were so tough the dog couldn't eat them. I got a $12 refund on a $90 order. I won't ever deal with this company again for sure. And yes, I marinated the steaks for over 2 days in a marinate that will soften a large saddle. I used to judge cattle and meats, and it seems these products are from grass fed animals, which will never give a tender meat. I will try a few other places, but never again will I deal with this company--they know what they... Read more

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I wasn't happy with the filets we ordered, I felt they were dry and not use to what we like when we are expecting a high quality steak, I called and complained, the women was not that pleasant, and was offering me ONLY a 20.00 credit, it really annoyed me, I called the next day, I spoke to a lovely lady, she ended up sending me burgers , we are so happy, we intend to reorder, and be loyal customers! I really am glad I made that second call! The burgers were excellent, and I appreciated the way the SECOND lady from customer service treated... Read more

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Feb. 19, 2016 WARNING DO NOT ORDER FROM OMAHA STEAKS The absolute Worst customer Service EVER. I spoke to Josh 45816 when saw my pricey steak gift was not delivered. The address was wrong by 6 numbers and instead of the recipient’s house it was a few houses away. Ok, my mistake but it was the same block. Instead of calling me or the recipient (they have both phone numbers and email addresses) that something was off, they reclaimed my package and said they were rerouting my pricey steak gift to a food bank and said my only option was to... Read more

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I ordered and they said they tried to deliver it to 93 instead of 92 so it was returned to facility and so no refund .I don't understand why they can't refund my money.What a lousy customer service dept. !!!!!!! So for a 69$ order they are losing a customer !!!!!!!What a way to run a company ,the customer service dept. was rude and unapologetic to my situation ! I really am disgusted with Omaha Steaks if this is the way they treat their customers ! I will not buy from them again !!!!!!! Read more

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Be very careful before you order... our order never made it to our parents. Delivery guy basically said he couldn't find the address and never delivered.. So they donate food to a shelter. Omaha steaks takes no responsibility for the order.. If I were you I would buy your steaks somewhere else. customer service doesn't even contact you to let you know... You have to track it all down yourself. Not sure why they even have Customer service. Omaha Steaks Sucks..... buy from someone else Read more

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I always thought it was overpriced but saw the TV Xmas ad for $188.00 worth of steaks for $49.99. So I fell for the ad. The order arrived 2 days late but still frozen. I opened the boxes and .............WOW. The portion size of the steaks and chops is SO FRIKKING SMALL. Only 3 to 4 bites per steak. The quality is no better than my local grocer. The pork is dry and tough, and there is little marbling in the steaks. It was a rip off even at $49.99. I will never buy again. Ads look great but the tiny portion size is shocking. And to think the... Read more

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Tried your stuffed bread tonight. Followed directions. Bread to tough to eat. Filling fair, touch salty. Please Do not send us any more of this stuff!! I do not need eighty words to express my dislike of this product. You should discontinue foisting this stuff on your loyal customers. I opened a good bottle of Malbec looking for dining enjoyment.PHAGHAGH!!!! Still not eighty words. How long must I disparage this stuff? Omaha Steaks Has great meat!!! Tender,delicious. Please stick with that and let the creative sandwich chefs go to Subway. Read more

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Spoke to Supervisor Max today from Omaha Steaks "Customer Care" about being told by UPS that Omaha Steaks has policy with them NOT to ring doorbell on delivery even though delivering highly perishable products and Omaha Steaks specifically uses a "Shipper Release" label on their cooler packages which means they are to drop it off and leave immediately without a doorknock or doorbell notification!!! Max, the supervisor, confirmed that this is Omaha Steak's policy and the customer is NOT allowed to request a doorbell to be rung!!! Apparently,... Read more

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I returned to Omaha steaks, after a brief spell, but bough a gift deal, which included steak. Last night I cook 2 T bones, and they were cooked perfect, med rare, and they were so full of grizzle and tough, my wife and I could not eat them. We were very disappointed in them, as we had a nice night planned, and the steaks, rather ruined the night. I was very disappointed in the quality of the steak, coming from Omaha steaks, as I always though you prided your company on your steaks? Sincerely Jim Negrin, 134 W. Grant ave. Eau Claire,... Read more

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They bombard you with emails and mail showing major discounts. Then when you order they will tell you it does not qualify for many products. So to me it is an attack on consumers with Bait and Switch tactics. I would only recommend to everyone who reads this to never buy anything from Omaha Steaks and use your local grocery store where you can talk to a manager if you have question. Omaha Steaks is nothing more than fraud by overcharging millions of dollars to consumers who are told one price and then magically it increases dramatically... Read more

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