Submit ›
2.6 Based on 9 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Franfurters 1
    • Second person i spoke with 1
  • Customers don't like
    • T bone steaks 1
    • Tiny portion size 1
    • Tough steaks 1
Advanced
search
loading...
More Less

Receive 6 6oz filet mignons as a gift for my birthday and they fell apart with fat seams when they were thawed. I complained about the fat laced filets and they sent replacements that were as bad if not worse than the originals. Their products used to be very good but no longer. At $40 a pound (6oz filet $15) you can go to the finest butcher shop in your area and get a better product and get change. It's sort of sad because Grandma sends these... Read more

Was this review helpful? 0 0

USED to be FABULOUS! I ordered about $1000. of filet's a year on their special sale $19.99 so I ordered quite a bit. We used them as incentive prizes at work. LOVED THEM. I stopped ordering about 3 years ago when the prior 3 orders were ***. I mean ***. Filets about 1/2 inch thick and just tough and fatty....it was like they packaged the waste by mistake. Did thei 3 times...(I know...shame on me!) but I eventually learned my lesson. ... Read more

Was this review helpful? 0 0

Very disappointed. I didn't receive what I ordered. Customer service told me I was the problem and didn't know how to order. They basically told me I was an *** and had problems understanding how to order. I told her I was going to report them to the better business bureau and she said to do what ever I needed to do. Lessons learned... I received 1/2 of what I ordered and received things I didn't order, but paid for. Buyer beware .... I spent... Read more

Was this review helpful? 0 0

If you think when you order online is bad wait till I tell you about the store I went into. Livingston New Jersey. I went there in the evening. This girl inappropriately dressed with tattoos and earrings helped me Not the image you would expect of Omaha steaks. She was unhelpful and couldn't find things. I'm going to my local supermarket from now on.

Add comment

I used to get quality products from this company in the 80s and 90s. The last 2 orders I got were so tough the dog couldn't eat them. I got a $12 refund on a $90 order. I won't ever deal with this company again for sure. And yes, I marinated the steaks for over 2 days in a marinate that will soften a large saddle. I used to judge cattle and meats, and it seems these products are from grass fed animals, which will never give a tender meat. ... Read more

Was this review helpful? 2 0

I wasn't happy with the filets we ordered, I felt they were dry and not use to what we like when we are expecting a high quality steak, I called and complained, the women was not that pleasant, and was offering me ONLY a 20.00 credit, it really annoyed me, I called the next day, I spoke to a lovely lady, she ended up sending me burgers , we are so happy, we intend to reorder, and be loyal customers! I really am glad I made that second call! ... Read more

Was this review helpful? 2 0

Feb. 19, 2016 WARNING DO NOT ORDER FROM OMAHA STEAKS The absolute Worst customer Service EVER. I spoke to Josh 45816 when saw my pricey steak gift was not delivered. The address was wrong by 6 numbers and instead of the recipient’s house it was a few houses away. Ok, my mistake but it was the same block. Instead of calling me or the recipient (they have both phone numbers and email addresses) that something was off, they reclaimed my package... Read more

Was this review helpful? 1 1

I ordered and they said they tried to deliver it to 93 instead of 92 so it was returned to facility and so no refund .I don't understand why they can't refund my money.What a lousy customer service dept. !!!!!!! So for a 69$ order they are losing a customer !!!!!!!What a way to run a company ,the customer service dept. was rude and unapologetic to my situation ! I really am disgusted with Omaha Steaks if this is the way they treat their... Read more

Was this review helpful? 1 0

Be very careful before you order... our order never made it to our parents. Delivery guy basically said he couldn't find the address and never delivered.. So they donate food to a shelter. Omaha steaks takes no responsibility for the order.. If I were you I would buy your steaks somewhere else. customer service doesn't even contact you to let you know... You have to track it all down yourself. Not sure why they even have Customer service. ... Read more

Was this review helpful? 1 0

I always thought it was overpriced but saw the TV Xmas ad for $188.00 worth of steaks for $49.99. So I fell for the ad. The order arrived 2 days late but still frozen. I opened the boxes and .............WOW. The portion size of the steaks and chops is SO FRIKKING SMALL. Only 3 to 4 bites per steak. The quality is no better than my local grocer. The pork is dry and tough, and there is little marbling in the steaks. It was a rip off even at... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
 
×
You are reading about Omaha Steaks.
Filing a new complaint about
×