Anonymous

Omaha Steaks Hamburger Review

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Our experiences with the fillet mignon was good, BUT avoid the hamburger patties like the plague, full of fat and probably some meat somewhere. McDonald's comes off as a good alternative. Sorry money lost down the drain.
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Reason of review:
Bad quality
Anonymous

Omaha Steaks - Shipping Service Review

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First time customer, placed order on 12/16 for my parents for Christmas. Paid extra for upgraded gift packaging and Christmas card with info that I typed. I even ordered extra hamburger patties to go along with the order based on their recommendation. Today is 12/22 and I haven't received an email from them yet stating that my package to my parents has been shipped for delivery by 12/23 as promised so I called them. To my surprise they said my order had been rescheduled for shipment on the 12/27 for delivery on the 12/29. This was not acceptable and I was very disappointed. I definitely will not be ordering from them again and I would not recommend them if you are counting on them to get something special to someone as a gift.
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Reason of review:
Order processing issue
4 comments
Guest

We are so sorry that your order was delayed and want to do what we can to make this right. Please contact Customer Care at 1-80*-***-**** for further assistance. We look forward to hearing from you.

Guest

Omaha steak did the same to me! I ordered 3 packages as Christmas gifts on December 16th - their website splashed with "order now, receive by Christmas".

I had to look it up myself to find out they were not being delivered until the 29th. Paid for extra shipping and gift wrap and all. When I called I was told "no more room on the truck". So get another truck!!!!

They have lost me as a customer!!

I will never order from them again. All who read this - take heed.

Guest
reply icon Replying to comment of Guest-1259920

Say something when you call them. I had a similar issue and just kept ***. I got my missed item for free plus a $40 gift card

Guest
reply icon Replying to comment of Guest-1259920

Yes please contact us so we can take care of this, we are so sorry that this happened. Please contact Customer Care at 1-80*-***-**** or via email custserv@***.com so we can resolve this for you.

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Anonymous

Omaha Steaks Chicken Fried Steak Review

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A late Xmas gift...not impressed. Have had your products over the years and enjoyed them. Not this year. Chicken fried steaks...what a joke. Hardly any meat in the crust/batter. The steaks get smaller and thiner. Partially unthawed when we received the gift box. Will not buy your products/your photos are deceptive.
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Reason of review:
Bad quality
Anonymous

Ruined Christmas & Poor Customer Service

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Please do not trust this company with any important event. We were very excited to place a Surf & Turf order for Christmas dinner.

We received the package today (2 days before Christmas) and much to our surprise and utter dismay it was missing the lobster tails! The lobster tails were the only reason we bought it in the first place. Customer service was completely useless.

I was told they couldn't get them to us by Christmas and offered no recourse unless we wanted to wait to celebrate Christmas on the 29th! Very disappointed and now I must run off to the busy grocery store (what I was trying to avoid) to try and salvage Christmas dinner!

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Pros:
  • Selection
Cons:
  • Missing product poor customer service
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

2 comments
Guest

We are so sorry for the packing error, this is unacceptable. Please contact Customer Care at 1-80*-***-**** or via email custserv@***.com so we can resolve this for you. We look forward to hearing from you.

Guest

Say something when you call them. I had a similar issue and just kept ***. I got my missed item for free plus a $40 gift card

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Anonymous

No Credit

I placed an order and tried to use a $20 gift coupon that I received from Omaha Steaks as a result of several orders placed for Christmas. When I tried to input it the website would not take it so I called customer service and some *** told me the coupon was not valid.

I told him to cancel my order and requested a refund.

19 calls later, two weeks later and several times being put on hold for over 25 minutes each time I still do not have my refund and Omaha said it was refunded to my debit card and there was nothing more they could do. I asked them for a copy of the credit and they hung up.

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Reason of review:
Problems with payment
1 comment
Guest

We are very sorry for the experience you encountered. Please email custserv@***.com or call us at 1-80*-***-**** so we can resolve this for you.

We look forward to hearing from you. Thank you!

Omaha Steaks Customer Care

Anonymous

Omaha Steaks Burger Review

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Horrible service!!! Cancelled my package three times and third time I ordered again they could not do anything for me. Burgers were not worth it!!!!!! Bad customer service lady argued with me that my order went to house and was returned. Really???
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Reason of review:
Bad quality
Anonymous

Expensive

Yesterday, Omaha offered a package of tiny steaks, chicken, sausages and hamburgers for $49.99 and stated that it was worth $217.00. Today, they offered the same package in another TV advertisement for $59.99 and said it was worth $221.

With nothing better to do, I took my calculator to the grocery store and calculated the total value approaching $30. Talk about truth in advertising!!!!!!!! This would be a task that could be handled by a liberal government that is responsible for the breakdown of the family unit and their education (or rather poor quality) policies.

Omaha should be ashamed of their policies. Not much else to say, other than the fact that I will never buy from Omaha and if anyone asks me if they should, I would definitely advise against it

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Reason of review:
Pricing issue
Anonymous

Poor Service

Ordered Steaks on 12/19 and was given delivery Date of 12/30. No delivery! I called on 1/3/17 to see where my order was. I was transferred to customer care, 5 minutes on hold no one answered. I called back and again transferred to customer care, 17 minutes later my call was answered. All customer service could tell me was that my order was delayed twice, reason unknown. My new delivery date was 1/9/17. I was also told that I qualified for a $25 coupon for the Delay. (REALLY !!) She also stated that delivery dates for orders online are not guaranteed. I asked her to show me where on the web site that is stated. You guessed it....It's not ! So if you don't care when you get your shipment , then by all means order from Omaha Steaks ! Never Again !
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Cons:
  • Customer service
Reason of review:
Poor customer service
2 comments
Guest

The experience you've encountered is unacceptable. Please contact Customer Care via email custserv@***.com or by phone 1-80*-***-**** so we can make this right for you. Thank you.

Guest

I created an order on 12/20 and the site stated delivery date of 12/30 for my boss. I just checked it and it says not till 1/10.

I could understand that it is delayed but they did not even notify me. They blame 'logistics'. This was my 4th order for the year and now last.

What a shame.

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Anonymous

Omaha Steaks Shipping Service Review

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I placed an order on Dec 18 for a Christmas present. As of today it still has not shipped. I was told there is such a demand that they were behind on orders. Why wasn't this told when ordering ? Now i have two presents going to Va and TX will be late after 28th. DO NOT USE THIS COMPANY
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Reason of review:
Order processing issue
Sakai Ipn

Omaha Steaks Chicken Review

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The chicken tasted horrible had to throw it away. Everything else was very good
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Reason of review:
Bad quality
Anonymous
map-marker Abingdon, Virginia

Omaha Steaks

I have ordered for years (more than ten). Sometimes there are quality problems but this time I received my order with items I did not order and what I wanted did not come. I called them and basically, I got the same treatment as other posters, here. The rep. was very rigid and interrupted me and blamed me for not reviewing their email (like I review all mail from them). Even if it was my error (not) she was a brick wall and offered me nothing. So I have 46 "Gourmet Franks" when I wanted 12 and no chicken fried steak and gravy.

The rep seemed derisive that I had ordered "Online" as of I should have done it some other way. Many years ago, there was a similar problem and when I called, the rep was nice...said "don't worry" and sent the other item that was missing. He said to keep the error and "enjoy them". Seems like their customer service has gone away. I am a very long term customer and very disappointed.

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Reason of review:
Order processing issue
1 comment
Guest

I am sorry to hear that you were not satisfied with your recent purchase from Omaha Steaks. Please contact us with the details at CustServ@***.com, so that we can further look into this for you.

Anonymous

Omaha Steaks Meatballs Review

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The meatballs are terrible! They are gummy and the taste is awful. I will never purchase those again
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Reason of review:
Bad quality
Anonymous
map-marker Mcloud, Oklahoma

Omaha Steaks - Sales Representative Review from Mcloud, Oklahoma

Worst Company ever. Steaks so thin you can read newspaper thru it! Salesmen arrived at our house while I was away shopping. Doesn't talk a rocket scientist to realize my 82 yo husband with Alzheimer's. Salesman talked my husband into signing a blank check. When the yard man challenged them, he called me and I said NO! Wes took the check away from them and they got biligerent but finally left. When I got home, the check which had been filled out by the salesman was for $400 and Wes said they were trying to drive off without Leaving foodstuff. If I could get their names I'd press charges. I am furious. Are these guys crooks or what. STAY AWAY
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Reason of review:
Poor customer service
2 comments
Guest

Omaha Steaks don't go door to door. Maybe it was Schawns (in the yellow truck)?

Guest

We appreciate you taking the time to notify us of this situation and for the opportunity to clarify any misunderstanding. At Omaha Steaks, we take these matters seriously and assure you that we will look into the issue.

Omaha Steaks does not practice door to door sales. Our products can be purchased by phone, online or at one of our retail locations.

I would like to obtain any information you may have in regards to the individuals that came to your door. Please email us the company name, address, type of vehicle, license plate (if available) and/or any other pertinent information.

We will get the issue escalated immediately. Please contact us at custserv@***.com

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Anonymous
map-marker Torrance, California

Omaha Steaks - Chicken Fried Steak Review from Torrance, California

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Just had the chicken fried steak...it was gross. It had a big piece of what I call *** back. I could not cut through it. More breading then meat...yuck. I put the other pack of chicken fried steak in the trash. Will never order from there again.
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Reason of review:
Bad quality
1 comment
Guest

I am sorry to hear that you were not satisfied with your recent purchase. All Omaha Steaks products are backed with a 100% satisfaction guarantee.

Please send me your contact information via email to JohnnyT@***.com.

I will locate your account and get back to you. Thanks.

Johnny T.

Omaha Steaks Customer Care

1-80*-***-****

Anonymous
map-marker Kennebunk, Maine

Omaha Steaks Customer Care Review

Ordered on line. Gave credit card number and was given a delivery date. Order did not arrive. Called Omaha Steak. They have no record of my order. Customer Service person said I should check with my bank to see if card was charged. No offers to make this right. His inference was "tough break". They just lost a customer and I will tell my family and friends not to do business with these amateurs!
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Cons:
  • Customer service
Reason of review:
Problem with delivery
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