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Omaha Steaks - Terrible Customer Service

Last year had an order shipped (their mistake) to the wrong address. Luckily people who received it knew the family member I shipped it to and she was able to drive the half hour to retrieve it. Believe it or not they did the exact same thing this year however the house has been sold and who knows where this order will end up. Sat on HOLD for an hour before hanging up and sending e-mail. Steer clear of this company and try Kansas City Steak company which by the way has superior meats in both quality and prices. They also know how to read and send your order to the correct address.
2.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Product or Service Quality
Staff
Value for money
Website
#1425557
Don't waste your money on this. The pieces you get are very small and leave you hungry. How many restaurants offer a 5oz filet? They usually offer an 8oz filet as a smaller portion. The 5oz burgers are small also. If you go to Burger King or McDonalds the smaller...
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Anonymous
Gary

I'm glad I checked this out before I ordered their Christmas ad this year. I had heard the portions were very small and tuff! I'll stick to my local butcher and see what I'm p...

2.4
I didn't like
  • Very small portions
#1424461
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Omaha Steaks - Scam and lie

When you have a radio promotion with free shipping and you go to order what you want $17 something for shipping your a scam company and the Dan Patrick show should dump the promotion I’m sure your product is not that good
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1424382
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Omaha Steaks - 5 oz filet mignons

our order was delv as expected this past Monday. this evening we wanted to have the 2 filets for supper. aswe unpacked we saw that one steak was very fatty. I trimmed the bulk of the fat and hard gristle which reduced the 5 oz to almost 4 oz. very disappointed for the first time with Omaha Steaks. fyi order #G1193234VXYQ. Larry Johannsen Ljohannsen@mchsi.com (319) 753-0241
#1424261
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Omaha Steaks - THE MOST ANNOYING & THE MOST OBNOXIOUS COMMERCIAL EVER!

OH Dear GOD... please KILL this commercial! It plays on FOX NEWS every 10 minutes 24 hours per day!!!!!! And don't get me started on that female spokeswoman for OMAHA STEAKS... JEEZUZ... she has the MOST annoying voice EVER! Seriously, it's like NAILS ON A CHALKBOARD! Annoying the public at large is no way to run a business!
1.0
Details
Advertised vs Delivered
Product or Service Quality
Value for money
I didn't like
  • Endless commercials on fox news
#1424185
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Omaha Steaks - Awful

Shipment missing item. Waited several times for customer service. One time, waited for 1 hour and then they disconnected me. Then, I tried calling and chose the option that I wanted to place an order, (why wait, we'll call you back!) and asked them to call me back. 20 minutes later, I got a call. When I told them I didn't want to order anything and what my problem was, they transferred me to customer service. It has been 2 and 1/2 hours and I still have not gotten a call. I am done with them. I have ordered from them, every Christmas, for years. And they don't have anyone available to help me with a problem order but they have people available to take orders. Nice ethics and caring about your customers Omaha. Or, should I say former customer? VERY unprofessional.
#1424074
I tried to place an order an error message said " something went wrong please try again later" I never tried again, figuring it would be more trouble than it was worth. a week later they sent an email at 4:30 am telling me my order had been shipped, I started trying to...
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Anonymous
Dorene

I agree. They dropped my call after waiting for an hour. THEN, when I asked for a call back - I chose the I wanted to place an order option - I got a call back in 20 minutes. ...

#1422917
Omaha Steaks - Misleading advertisements, final straw with the bait and switch
First allow me to say I am aware that Omaha is not always the best deal, but with the variety and convenience, from time to time when the prices are right I stock the freezers. I have been placing orders for several years but before I had my own account (which on its...
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Anonymous
DDgirl

Woww, thank you for your review. I was almost going to place my first order. But no, I will NEVER... EVER..

2.5
#1422181
Why does Omaha steaks show 2 men kissing in there tv commercial. I would never consider buying anything from this company
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

We appreciate your feedback. However, there was never any agenda by marketing or Omaha Steaks to support, promote or message one lifestyle over another. This is actually a rea...

Anonymous
theYguy123

More and more on tv. Saw a commercial for some kind of medicine with two men holding hands. Lots of side effects mentioned but nothing pertaining to gay consequences. Go figur...

#1421681
I’m disappointed you would use a same sex couple in an Ad. Hard to imagine your decision on doing this. Also any show you advertise on will no longer be watched in our home.
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

Thank you for contacting us. We appreciate your feedback. There was never any agenda by marketing or Omaha Steaks to support, promote or message one lifestyle over another. Th...

#1422576