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First experience was awful and will never order again. Placed order online to be delivered this Friday for Father's Day gathering for large family that lives out of town.

Decided shortly after order was placed to add to the order so I phoned customer service and they helped me add to the Order because it had not yet shipped. I was told that because the original order was paid that the additional amount would show as a second charge on my credit card. I was told this would be done and order was all set to arrive as scheduled. I told my family it was coming so that they would not have to prepare for dinner on Sunday Fathers Day.

By the end of the delivey date I checked with my family and was told nothing had arrived. I emailed customer service and asked to check on when it would be arriving. The next day (day before Farher's Day) I receive a call from customer service stating it was never shipped out because the additional payment for the added items was not received. When I explained that I spoke to cust service when I added the additional items and was told they would charge my credit card she told me they just never put it through and it was too late obviously to send the order to arrive on time now.

When I asked why I was never contacted About the additional charge not being taken out during the entire week prior while my order hung in limbo I was told "I really can't answer that but it looks like it was just not processed and I'm not sure why no one called or contacted you." I then asked why my original order that was paid I full wasn't at least sent out I was told the same thing - "I have no idea and don't know what to tell you". I find this totally unacceptable. I understand mistakes being made but they really dropped the ball. I was completely embarrassed having to call my family to tell them it wasn't coming and they would have to make other arrangements for the holiday gathering.

I appreciate the fact that they did refund me and apologized but I will never order again and will certainly not recommend them to anyone. Extremely disappointed.

Reason of review: Order processing issue.

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Guest

bad reviews will buy mine@ local meat mkt.!

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