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Updated by user Jun 15, 2021

Still have not received reimbursement for order that arrived late and was spoiled and ruined. Spoke with people at Omaha five times and all they say is the "check will take several weeks to be sent." I have objected to this every time I have spoken with their representatives.

I asked why they just didn't do a return on my credit card. They say that should have been done.

Also, when the product did not arrive on time, they failed to go to FedEx and get answers so that the order did not sit at Memphis, TN for 5 days and then was sent to me. By that time the order was ruined.

Original review posted by user Jun 15, 2021

Because Ordered a Special Package. Paid $20.00 extra for expedited shipping via Fed Ex.

Order was supposed to arrive June 4. No package. Package sat at Memphis for 5 days. It is now June 14 and after 6 calls to Omaha Steak, no refund except for $20 extra shipping.

Talked to 4 different people and 1 supervisor at Omaha Steak.

No refund. Said may be "weeks" before check arrived.

User's recommendation: Do not do business with Omaha Steak. No follow through on orders gone bad.

Monetary Loss: $199.

Preferred solution: Full refund.

Omaha Steaks Pros: Food is good.

Omaha Steaks Cons: Late delivery, Slow to reimburse for spoiled product.

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I finally received refund check on July 4, 2021. It would have been nice if Omaha Steak Company would have followed through with Fed Ex to find out why my package did not arrive until four days AFTER the due date.

The entire order was ruined and spoiled because it sat at Fed Ex in Memphis, TN for 7 days without refrigeration. Then I Omaha kept stalling on the refund.

Customers should not have to go through that kind of nonsense when the fault was clearly with Fed Ex. Barbara Green

OmahaSteaksCares

I apologize for the experience you had with your package, I understand you are anticipating your refund. Please give a us call 1-800-329-6500 with your order number or via email at custserv@omahasteaks.com, we would be happy to look into this for you!

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