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Omaha Steaks - Poor Quality Control/Worse Customer Service
See PDF attached. I sent the letter regarding finding an insect on the chicken fried steak when I opened the plastic envelope. Customer Service left a message to call them on my answering machine. I did: 'John' looked up my letter, and other than saying "I'm Shocked"...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

Please see your direct messages. Thank you!

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1.8
I liked
  • I have liked the product until now
I didn't like
  • Poor and misleading customer service
#1357706

I ordered the Happy Family Feast, for 49.99. Shipping was $17, with a total of $67.00. I was, then, offered an upgrade. For ONLY $32.00 more, I would receive a duplicate of four more items (out of ten, for the Feast), and shippping would be FREE. However, the total was...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I apologized for the confusion with your order and the final cost of the package. I certainly understand how frustrating this could be. The Happy Family Feast is $49.99 + 17.9...

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#1356126
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Omaha Steaks - Small tiny steaks for big steak prices. Plus shipping

Small tiny little steaks for big steak prices. Plus shipping!
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2.3
Details
Discounts and Special Offers
Product or Service Quality
Value for money
Website
#1354829

Detail order for delivery was clearly printed on label to deliver to back house down the driveway. this is the second time it was placed on the porch of the front house .Returning from dinner tonight we found the box on the front porch OF THE NEIGHBOR. Because of...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I'm so sorry to hear there have been issues with your delivery. I understand how frustrating that can be. We appreciate your feedback and will forward this information. Please...

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#1353030

I have always loved OmahaSteaks! My brother and his wife are big time grillers and OmahaSteaks always seem like the perfect gift for them. Typically, I order packages for them twice a year- their birthday (falls on the same day) and Christmas. So, today, I go to...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

Thank you for your feedback. We've forwarded this to our marketing department. I'm sorry to hear about this unpleasant experience and certainly understand how frustrating this...

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2.6
#1352616

1. These items are NOT heart healthy! There is way too much Sodium in the product making a SALTY flavor. I mentioned this before and suggested that consideration be given to alter the ingredients. Utilize more herbs vs. Sodium. I find these Crock Pot meals not...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I apologize you were not happy with your slow cooker meals. We appreciate your feedback and have forwarded this to our product team. I certainly understand how disappointing t...

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#1350348

1. These items are NOT heart health!. There is way too much Sodium in the product making a SALTY flavor. I mentioned this before and suggested that consideration be given to alter the ingredients. Utilize more herbs vs. Sodium. I find these Crock Pot meals not...
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#1350338

Gave incorrect address originally. Ups couldnt find home. Customer service called me late at 8pm to notify me. After getting correct address, they assures me pkg would be delivered the next day. Not only did they NOT deliver pkg, but zero notification they didnt...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I apologize there was an issue with your delivery and you had a bad experience. I understand how frustrating that can be. Please know that we do have a 100% guarantee, so if y...

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#1332028

I ordered one of their packages for a gift and everything was good, it was received as expected. After placing this order, I was receiving emails continuously with all kinds of deals in my email. I finally received a deal for 12 free burgers if you spend at least $60...
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Anonymous
Omaha Steaks Customer Care

I am sorry to hear that you were not satisfied with your recent purchase from Omaha Steaks. All of our products are backed with a 100% satisfaction guarantee. I would be more ...

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2.6
I liked
  • Quality of the meats
I didn't like
  • Tiny portions
  • False advertising
  • Misrepresentation of product
#1324445

Omaha Steaks Products and Services

All Omaha Steaks Products

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Omaha Steaks Most Helpful Reviews

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Product was not delivered, said address was incomplete and no refund or product would be given. Said didn't know address was incomplete until product was on the truck 1,000 miles away??????? I have never seen any delivery system that would even accept an incomplete...
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Anonymous
JOHN

That was the lamest excuse for *** poor service / basically anything... I have ever heard. Gotta call bull on the tag line, unrelated customer service rep. The customer is alw...

OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I am sorry to hear that your gift package did not arrive, I know how frustrating that can be. Our guarantee extends only to correctly addressed orders. Omaha Steaks shipments ...

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#1296887