Omaha Steaks Reviews and Complaints | omahasteaks.com @ Pissed Consumer

New Reviewer

May 09, 2022 Joni W Ubp

One of your drivers was driving through my parking lot spin and gravel driving the wrong way and I own a restaurant I’m very upset with his company

Omaha Steaks - One of your drivers was driving through my parking lot spin and gravel driving the wrong way and I own a restaurant I’m very upset with his company

Your driver was driving all over my gravel driveway the wrong way span and tires.UDH8111 Im not sure thats good for your insurance purposes. Not only that there were two men in the vehicle and they were extremely rude

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1 comment

Jun 22, 2022 OmahaSteaksCares #2199977

Thank you for taking the time to notify us of this situation. Omaha Steaks does not practice truck sales, tent sales, or door to door sales.

Our signature Omaha Steaks are only available to customers by calling 1-800-228-9055, online at www.OmahaSteaks.com or at one of our retail stores nationwide.

We take these matters seriously and would appreciate any information you can provide us about individuals who say they represent Omaha Steaks or are affiliated with us in any way. If we can be of further assistance, please feel free to contact us via email or by phone at 1-800-329-6500.

Reply

0 0

ID

#3558999

Location

Henrico, Virginia

Preferred solution

A common courtesy phone call. I’ll pay to have my driveway kept

Feb 16, 2022 PissedConsumer3342949 of La Crosse, WI

Not satisfied

4.0

They handled complaint in a very professional manner. Completely satisfied. They responded very fast and were very understanding

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1 comment

Jun 22, 2022 OmahaSteaksCares #2199978

Thank you for your feedback.

Reply

1 0

ID

#3342949

Location

La Crosse, Wisconsin

New Reviewer

Jan 11, 2022 Michael P Pmq

Ordered Bacon wrap fillets, Sirloins. Totally tough, inedible. Ordered your products before, always great. These products were BS. Won’t order your meats anymore. mpmsunland@***.co. Pissed!.

1.0

*** product for the steaks. Unacceptable from any meat retail sellers. ......................................................................................................................................................................................................................

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125584

Thank you for contacting us, I am sorry to hear you were not satisfied with your package, I understand how disappointing this may have been. Please know that we do have a 100% guarantee.

You may contact our Customer Service team at 1-800-329-6500 or email custserv@omahasteaks.com, with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 0

ID

#3250998

Pros

000

Cons

Quality of the steaks
Poor quality overpriced too much hype

Loss

$230

Preferred solution

Let the company propose a solution

Jan 11, 2022 PissedConsumer3250759 of Gulf Shores, AL

Bad meat

1.0

Spoiled meat. 'Xxxxxxxxxxxxxxxxxxxcccxxxxxxxxxxxxxxxccxxxxxxxxxccxxxxxxxxxxxcxxxxxxxxcccxxcxcxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcccxxxxxxxx

User's recommendation: First time this happened.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125590

I'm so sorry to hear of the issues with your delivery, I certainly understand how disappointing and frustrating that would be. I appreciate your feedback and would like the opportunity to look into this further.

Please call 1-800-329-6500 or email us custserv@omahasteaks.com with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

ID

#3250759

Location

Gulf Shores, Alabama

Preferred solution

Let the company propose a solution

Jan 11, 2022 PissedConsumer3250728 of Gulf Shores, AL

Bad meat

1.0

This Hamburger was white and shimmy, They were frozen solid. We planned to have these for our dinner and when left in the refrigerator over night to thaw they smelled like spoiled food.

User's recommendation: This was the only bad we ever had, all the rest is the best.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125593

We are very sorry to hear your burgers smelled funny. We do have a 100% Guarantee and would be more than happy to make this right.

Please call 1-800-329-6500 or email us custserv@omahasteaks.com with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

ID

#3250728

Location

Gulf Shores, Alabama

New Reviewer

Jan 06, 2022 Jaycob Hpm

Lost package

4.0

the package lost on Dec.29 /21 was to be replaced by Jan. 2/22 still has not been show uped. It is now the 6th of Jan.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125600

I'm so sorry to hear of the issues with your delivery, I certainly understand how disappointing and frustrating that would be. I appreciate your feedback and would like the opportunity to look into this further.

Please call 1-800-329-6500 or email us custserv@omahasteaks.com with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

ID

#3235551

Location

Pescadero, California

New Reviewer

Dec 28, 2021 Dennis E Dxx

Order not delivered

I sent six rib eyes to Adam Pacelli mid December. They never got them even though delivery said it was left at side doorway

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125602

I'm so sorry to hear of the issues with your delivery, I certainly understand how disappointing and frustrating that would be. I appreciate your feedback and would like the opportunity to look into this further.

Please call 1-800-329-6500 or email us custserv@omahasteaks.com with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

ID

#3206233

Location

Las Vegas, Nevada

Loss

$155

New Reviewer

Dec 20, 2021 DAVID S Viu

Bad customer service

2.5

Email said order was delayed till 12/22/21. Called to check, on hold 40 minutes, pressed 8 for call back. 4 hours later get call back. Said i cannot help you, Ill transfer you to a different department, and then she hung up. Repeat call in hold 32 minutes, out of frustration pressed 8 again, bad customer service. 70 minutes on hold, UNBELIEVABLE!!!! The IRS is faster than this. And then they hang up!!!

User's recommendation: Buy somewhere else.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125618

Thank you for your feedback, I apologize for the experience you encountered with our customer service department. Please give us a call 1-800-329-6500 or email us at custserv@omahasteaks.com, with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

ID

#3182190

Location

Spring, Texas

Preferred solution

Just letting you know so you can address the issues going forward

New Reviewer

Dec 09, 2021 Roger D Sgu

Poor customer service

2.6

While I have never had a problem with the meat from Omaha steaks (I only order beef) their customer service is awful. I ordered some ribeyes and New York strips as Christmas presents, but they shipped pork tenderloins instead of the ribeyes. After half an hour wait on...

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125624

Thank you for your feedback, I apologize for the experience you encountered with our customer service department. Please give us a call 1-800-329-6500 or email us at custserv@omahasteaks.com, with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

ID

#3141816

Location

Carson City, Nevada

Preferred solution

Deliver product or service ordered

New Reviewer

Dec 09, 2021 Suzanne T Yzt

Frustrated shipping

1.7

Always had good luck with Omaha products. However we will no longer order from Omaha Steaks because of the huge non-recyclable Styrofoam coolers used to ship the products. Company needs to come up with a way to reuse or take back coolers for repeat customers.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125647

At Omaha Steaks, we take food safety very seriously. Working with experts in the food science industry, we determined that the optimal way to ensure the ultimate food safety of our products is to ship the items frozen.

That is why we worked diligently to effectively engineer the design of the custom reusable/recyclable polystyrene coolers we use to ship our products to our family of customers. Our highly-efficient, dependable coolers act as mini-freezers, guaranteeing that the products enclosed remain completely frozen in transit. It is all part of our ongoing commitment to providing customers with quality products that meet the highest standards in food safety.

The Omaha Steaks cooler can easily be recycled, too. Please call our Toll Free Recycle Hotline at 1-800-228-9872 for information on recycling sites in your area or visit one of these websites: Alliance of Foam Packaging Recyclers www.epspackaging.org Earth 911 www.earth911.com

Reply

0 1

ID

#3139780

Location

Prior Lake, Minnesota

Preferred solution

Satisfaction company doing the right thing for the environment

New Reviewer

Nov 26, 2021 Iran Jjm

How long caramel apple tartlets are good for

Checked to see if they were still good to eat also the lobster tails I found in freezer had the two years. They said yes as long as no freezer burn or taste or smell funny

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125701

Thank you for contacting us. As long as you kept the item fully frozen from the time the cooler arrived until you are ready to prepare it, the item will be safe to eat. For best results we suggest using our products within these time frames: Steaks: within 12 months Poultry (raw): within 9 months Seafood (raw or prepared): within 6 months Pork and Bacon (raw): 9 months All other prepared and heat and serve items: 12 months

Reply

0 1

ID

#3098742

Location

Oxford, Connecticut

New Reviewer

Nov 13, 2021 NO M Zig

CONCERN

2.6

I AM CONCERN AS TO WHY THE FILET MINION BURGERS HAD OVER 1/2 OIL COME OUT WHEN I COOKED IT PLUS THE GRISTLE I HAD TO SPIT OUT WHEN I TRIED TO EAT IT AND I AM EMBARRASS BECAUSE MY CO-WORKERS WHO I GAVE SOME OF THE BURGERS TO DID NOT COMMENT ABOUT THEM ALSO WHY DO THE BURGERS HAVE A DIFFERENT COLOR LOOK ON THE TOP AND BOTTOM AND PINK IN THE MIDDLE? WHAT TYPE OF MEAT IS THIS REALLY?

User's recommendation: CHECK WHAT TYPE OF MEAT IT REALLY IS.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125709

I apologize you weren't completely satisfied with your burgers and understand how disappointing this may be. We appreciate your feedback and I have forwarded this to our product development team.

I certainly understand how disappointing and frustrating this would be.

Please know that we do have a 100% guarantee. You may contact our Customer Service team at 1-800-329-6500 or email custserv@omahasteaks.com so can look into this for you.

Reply

0 1

ID

#3064420

Location

Morrisville, North Carolina

Pros

Delievery was good

Cons

Oil appears when cooked
Grissles
What type of meat is it really human horse not beef to me

Loss

$143

Preferred solution

PROOF OF THE MEAT CONTENT

Nov 10, 2021 PissedConsumer3055213 of Miami, FL

Poor customer service

3.3

My order had a damaged box and the stuffed chicken breast seals were slit. I reported that on Monday. I was told that they would email a coupon to cover the loss. Have not received it. Called today and was told it was sent by postal mail and would arrive next week. So we will see what happens.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125721

I'm so sorry to hear of the issues with your delivery, I certainly understand how disappointing and frustrating that would be. I appreciate your feedback and would like the opportunity to look into this further.

Please call 1-800-329-6500 or email us custserv@omahasteaks.com with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you

Reply

0 1

ID

#3055213

Location

Miami, Florida

New Reviewer

Oct 20, 2021 walter g Apo

Not happy with the product

1.0

Received rib-eye steaks that had no marble, were very lean and very dry despite rare grilling. Company did not even list the grade of beef on the packaging. The steaks were JUNK...........They were a gift from neighbors. How do I tell them that they paid top dollar for...

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3 comments

Jan 27, 2022 OmahaSteaksCares #2125728

Thank you for contacting us, I am sorry to hear you were not satisfied with your package, I understand how disappointing this may have been. Please know that we do have a 100% guarantee.

You may contact our Customer Service team at 1-800-329-6500 or email custserv@omahasteaks.com, with your name, address and/or order number and we can take care of this right away!! We look forward to hearing from you.

Reply

0 1

View more comments

ID

#2991789

Product

Omaha Steaks Steak

Loss

$80

Preferred solution

replace steaks with quality

New Reviewer

Sep 25, 2021 Richard A Qip

Resolved: Very upset with quality

1.0

Update by user Sep 26, 2021

Company fixed the issue and I have been provided with full refund. by phone.

Original review posted by user Sep 25, 2021

we did not like the potato, its a ball. steak tasteless. sory i spend the money. can you pick up the rest of the order

User's recommendation: dont order.

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1 comment

Jan 27, 2022 OmahaSteaksCares #2125733

Thank you for the update. Can you please review us per the issue being resolved?

Reply

0 1

Resolved

ID

#2906735

Loss

$139

Preferred solution

Full refund

Diversity of Products or Services	2/5
Website	2/5
Billing Practices	2/5
Discounts and Special Offers	2/5
Additional Fees	2/5

Omaha Steaks Reviews

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Top Omaha Steaks Reviews

"Not satisfied"

"Ordered Bacon wrap fillets, Sirloins. Totally tough, inedible. Ordered your products before, always great. These products were BS. Won’t order your meats anymore. mpmsunland@***.co. Pissed!."