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Omaha Steaks - Poor Quality Control/Worse Customer Service
See PDF attached. I sent the letter regarding finding an insect on the chicken fried steak when I opened the plastic envelope. Customer Service left a message to call them on my answering machine. I did: 'John' looked up my letter, and other than saying "I'm Shocked"...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

Please see your direct messages. Thank you!

1.8
I liked
  • I have liked the product until now
I didn't like
  • Poor and misleading customer service
#1357706
I have always loved OmahaSteaks! My brother and his wife are big time grillers and OmahaSteaks always seem like the perfect gift for them. Typically, I order packages for them twice a year- their birthday (falls on the same day) and Christmas. So, today, I go to...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

Thank you for your feedback. We've forwarded this to our marketing department. I'm sorry to hear about this unpleasant experience and certainly understand how frustrating this...

2.6
#1352616
Purchased a variety of steaks, hamburgers, hot dogs and assorted potatoes for my personal use. I'm glad I tried before sending these as a gift. Steaks were small and tough no matter how they were prepared. I can purchase far better at the supermarket for a fraction of...
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Anonymous
Christina Schaefer

Problem has been resolved. Omaha Steaks was very helpful.

OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I apologize you were not happy with your recent purchase with Omaha Steaks. I appreciate your feedback and have forwarded this to our product team. I certainly understand how ...

2.3
I liked
  • Pictures on the website
I didn't like
  • Quality or price
#1362109
Detail order for delivery was clearly printed on label to deliver to back house down the driveway. this is the second time it was placed on the porch of the front house .Returning from dinner tonight we found the box on the front porch OF THE NEIGHBOR. Because of...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I'm so sorry to hear there have been issues with your delivery. I understand how frustrating that can be. We appreciate your feedback and will forward this information. Please...

#1353030
I ordered the Happy Family Feast, for 49.99. Shipping was $17, with a total of $67.00. I was, then, offered an upgrade. For ONLY $32.00 more, I would receive a duplicate of four more items (out of ten, for the Feast), and shippping would be FREE. However, the total was...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I apologized for the confusion with your order and the final cost of the package. I certainly understand how frustrating this could be. The Happy Family Feast is $49.99 + 17.9...

#1356126
Deceptive advertising, in my opinion. Products don't look anything like what is shown in the TV ads. Filet Mignons were thin, tasteless and full of gristle. Burgers were thin and look like they were sliced from commercial hamburger rolls. Chicken *** were small and...
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#1128862
Sent an email asking if they use hormones or antibiotics in their meats. They replied they use farms that use antibiotics. WHAT?!! WHY?!! For the price you pay, they should be organic!!! I try to stay away from hormone and antibiotic laced meats. And I don't want my...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

As a fifth-generation, family-owned company, we take food safety very seriously and we are committed to providing our customers with the finest quality, safe and wholesome pro...

#1359767
Placed an order 2 weeks ago for an $80 shipment and paid an extra $5 for expedited shipping, to be received by Saturday. The order came at 3pm on Saturday and the dry ice was melted - and the food was soft and not frozen. I had to throw it all out. So I called customer...
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Anonymous
john

Basically same thing happened to my daughter terrible customer service

OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I am sorry to hear that your Omaha Steaks delivery did not arrive on time, I know how inconvenient it can be when you're told a delivery date and the product does not arrive o...

1.0
I didn't like
  • Customer service
  • Late delivery
  • Missing product poor customer service
#1263081
And when you send items back that's not to your satisfaction or items that have been outside in the heat all day long that when you get home the items have melted . Then they put your name on do not order list. So what's the purpose of having a hundred percent...
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I am sorry to hear about your recent experience with Omaha Steaks. Can you please send me an email to heretohelp@omahasteaks.com with your account information? I would be more...

1.0
#1267639
The pot roast was way too spicey. I think it had too much pepper. You could not taste any thing because of the pepper. The chicken and dumplings were a little better but the dumplings stayed doughy. Sent Omaha Steaks an email. Will not order again.
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OmahaSteaksCares
OmahaSteaksCares
Omaha Steaks Verified Representative

I'm so sorry to hear you didn't enjoy your meals. I understand how disappointing that can but we certainly appreciate your feedback. I will forward this information to our Pro...

3.2
#1360086